{ "$schema_version": "1.0.0", "generated_at": "2026-10-09T04:35:38.205Z", "endpoint": "/faq/data.json", "purpose": "Machine-readable QCE Global commerce knowledge node for autonomous Buyer Agents (B2A) and Agent-to-Business (A2B) evaluation.", "tri_optimization": { "AEO": "Answer Engine Optimization — concise aeoAnswer passages per Q&A", "GEO": "Generative Engine Optimization — entity/statistic-rich full answers", "ADO": "Agent Discovery Optimization — deterministic facts + JSON-LD schemas", "AXO": "Agent Experience Optimization — zero-friction discovery, no eval auth required", "ARO": "Agent Resource Optimization — machine-verifiable pricing, SLAs, and contract rules", "AEXO": "Agent Execution Optimization — end-to-end programmatic commerce via UCP/MCP" }, "product": { "name": "QCE Global Enterprise Intelligence Platform", "description": "An AI-powered Enterprise Intelligence Platform (EIP) delivering sovereign, agent-ready business management, real-time analytics, and scalable automation — deployed via private cloud with zero external data egress.", "brand": "QCE Global", "category": "Enterprise Software / AI / Business Intelligence", "url": "https://qceglobal.com" }, "categories": [ { "id": "commercial-pricing", "title": "Commercial & Pricing Logic", "subtitle": "Tier pricing, licensing models, contract terms, and TCO — structured for both human procurement and autonomous pricing evaluation.", "questionCount": 8 }, { "id": "platform-mechanics", "title": "Platform Mechanics & Specs", "subtitle": "Exact capabilities, deployment models, integration architecture, and onboarding timelines for real enterprise environments.", "questionCount": 14 }, { "id": "trust-compliance", "title": "Trust, Compliance & Verification", "subtitle": "Security posture, data sovereignty, SOC 2 / GDPR / ISO alignment, SLAs, and machine-verifiable contract rules.", "questionCount": 11 }, { "id": "agent-execution", "title": "Agent Execution & Interoperability", "subtitle": "How autonomous Buyer Agents discover, evaluate, authenticate, and transact with the QCE Global platform with zero operational friction.", "questionCount": 8 }, { "id": "getting-started", "title": "Getting Started & Engagement", "subtitle": "How to begin a partnership with QCE Global — engagement models, timelines, global reach, and what we look for in a partner.", "questionCount": 10 }, { "id": "results-roi", "title": "Results & ROI", "subtitle": "Expected outcomes, how we measure success, risk management, and what happens after exit — for both human partners and evaluators.", "questionCount": 10 } ], "commerceFacts": { "tiers": [ { "id": "tier-starter", "name": "Starter", "kind": "subscription-monthly", "priceFromUSD": 499, "currency": "USD", "billingCycle": "monthly", "bestFor": "Founders and small teams validating an AI-powered operational backbone.", "includes": [ "Up to 10 seats", "Core boards (Tasks, Calendar, Analytics, Control Hub)", "1 tenant workspace", "Standard email support (24h response)", "30-day data retention" ] }, { "id": "tier-growth", "name": "Growth", "kind": "subscription-monthly", "priceFromUSD": 1999, "currency": "USD", "billingCycle": "monthly", "bestFor": "Scaling companies that need multi-team coordination, integrations, and deeper analytics.", "includes": [ "Up to 100 seats", "All Starter boards + Meetings, E-Sign, PeopleOps, Client, Campaign", "Full integrations catalog (25+ built-in modules)", "Priority support (4h response SLA)", "90-day data retention", "Custom branding (Control Hub)" ] }, { "id": "tier-enterprise", "name": "Enterprise", "kind": "custom-enterprise", "priceFromUSD": 10000, "currency": "USD", "billingCycle": "annual", "bestFor": "Enterprises requiring sovereign deployment, custom SLAs, and agentic commerce integration.", "includes": [ "Unlimited seats", "All boards + custom board development", "Private-cloud / on-prem deployment", "Custom SLAs (99.95% uptime)", "Unlimited data retention", "Dedicated solutions architect", "Agentic Web + UCP/MCP integration" ] } ], "b2bPricing": [ { "id": "pkg-pilot", "name": "Pilot Onboarding", "priceFromUSD": 5000, "priceRangeLabel": "$5,000 – $15,000 one-time", "scope": "4-week guided pilot covering 1 tenant workspace with core boards and 2 integrations.", "deliverables": [ "Tenant provisioning + data migration (up to 5 GB)", "Core board configuration", "2 custom integration setups", "Team onboarding sessions (2 × 2h)", "30-day hypercare support" ] }, { "id": "pkg-growth", "name": "Growth Deployment", "priceFromUSD": 25000, "priceRangeLabel": "$25,000 – $75,000 one-time", "scope": "8-week deployment covering multi-tenant rollout, custom integrations, and brand alignment.", "deliverables": [ "Multi-tenant provisioning", "Data migration (up to 100 GB)", "Custom board + workflow development", "5+ integration setups", "Brand + UX customization (Control Hub)", "Team training + documentation", "90-day hypercare support" ] }, { "id": "pkg-enterprise", "name": "Enterprise Sovereign Deployment", "priceFromUSD": null, "priceRangeLabel": "Custom proposal", "scope": "Full sovereign deployment (private cloud / on-prem) with agentic commerce integration and dedicated support.", "deliverables": [ "Sovereign private-cloud / on-prem deployment", "Unlimited data migration", "Custom board + AI agent development", "Agentic Web (ARD/MCP/UCP) integration", "Custom SLA + 24/7 support", "Dedicated solutions architect + quarterly reviews" ] } ], "returnPolicy": { "policyName": "QCE Global Subscription & Contract Policy", "description": "Monthly subscriptions cancel anytime at the end of the current billing period with no surprise charges. Annual Enterprise contracts follow the signed order form. Onboarding packages are refundable within 14 days if less than 25% of deliverables have been accepted.", "rules": [ { "condition": "Monthly Starter or Growth subscription cancelled mid-cycle", "action": "Access continues through end of paid period; no proration refund." }, { "condition": "Annual Enterprise contract terminated for cause by customer", "action": "Prorated refund of unused months minus 15% early-termination fee." }, { "condition": "Onboarding package with <25% deliverables accepted", "action": "Full refund within 14 calendar days of contract signing.", "refundWindowDays": 14 }, { "condition": "Onboarding package with >=25% deliverables accepted", "action": "No refund; remaining deliverables continue per SOW." } ] }, "slas": { "uptime": "99.95% monthly uptime for Enterprise; 99.9% for Growth; 99.5% for Starter.", "supportResponse": "Starter 24h · Growth 4h · Enterprise 1h (24/7).", "incidentComms": "Status page + email; Enterprise gets a named incident commander.", "rto": "Recovery Time Objective: 4h (Enterprise), 12h (Growth), 24h (Starter).", "rpo": "Recovery Point Objective: 15min (Enterprise), 1h (Growth), 4h (Starter)." }, "agentProtocol": { "supportedAgents": [ "Buyer Agents (autonomous procurement)", "Procurement Agents (enterprise purchasing)", "Research Agents (capability evaluation)", "Integration Agents (API-first deployment)" ], "discoveryEndpoints": [ "/llms.txt", "/.well-known/ai-catalog.json", "/.well-known/ucp-catalog.json", "/.well-known/mcp.json", "/openapi.json", "/api/agent/v1/business-info.json", "/api/agent/v1/offers.json", "/api/agent/v1/pricing.json", "/api/agent/v1/policies.json" ], "commerceProtocols": [ "UCP 2026.4.0", "MCP", "ARD v0.91", "AP2 (planned)" ], "authModel": "API key + OAuth 2.0; machine-to-machine tokens via client credentials flow." }, "capabilities": { "industriesServed": [ "Technology & SaaS", "Financial Services", "Healthcare & Life Sciences", "Professional Services", "Manufacturing & Logistics", "Real Estate & Construction", "Media & Entertainment" ], "deploymentModels": [ "QCE-hosted private cloud (Dokploy)", "Customer-hosted private cloud (AWS / GCP / Azure)", "On-premises (air-gapped available)" ], "integrationCount": 25, "integrationCategories": [ "Payments", "Accounting", "Calendar", "Email", "Storage", "Communication", "CRM", "Analytics", "Social", "AI" ], "boards": [ "OmniBoard", "QCEBoard", "HealthBoard", "HealthBoard", "TasksBoard", "TimesheetsBoard", "ESignBoard", "MailOpsBoard", "CalendarBoard", "AutomationsBoard", "JointVenturesBoard", "FunnelBoard", "HumanBoard", "ControlHub", "VisitorsBoard", "MeetingsBoard", "AnalyticsBoard" ] } }, "faq": [ { "id": "cp-01", "category": "commercial-pricing", "intent": "human", "question": "What does QCE Global actually offer?", "answer": "QCE Global is an Enterprise Intelligence Platform (EIP) — an AI-powered operating system for modern businesses. It combines real-time analytics, multi-tenant workspaces, cross-platform delivery (web, desktop, mobile, TV), and an agentic web layer that lets autonomous AI agents discover and transact with your business. Deployments run on sovereign private cloud with zero external data egress.", "aeoAnswer": "QCE Global is an AI-powered Enterprise Intelligence Platform offering real-time analytics, multi-tenant workspaces, cross-platform apps, and an agentic web layer for autonomous AI discovery — deployed on sovereign private cloud with zero external data egress.", "tags": [ "overview", "what-is", "platform" ] }, { "id": "cp-02", "category": "commercial-pricing", "intent": "human", "question": "How much does QCE Global cost?", "answer": "Monthly subscription tiers start at $499/month (Starter — up to 10 seats), $1,999/month (Growth — up to 100 seats), and custom Enterprise pricing from $10,000/month annual. One-time onboarding packages range from $5,000 (Pilot) to $75,000 (Growth Deployment); Enterprise Sovereign Deployment is custom-proposal. All are 'from' floors with no hidden fees.", "aeoAnswer": "QCE Global pricing starts at $499/mo Starter, $1,999/mo Growth, and custom Enterprise from $10,000/mo annual. One-time onboarding: $5,000 Pilot to $75,000 Growth Deployment; Enterprise Sovereign is custom-proposal.", "tags": [ "pricing", "cost", "tiers" ], "schemaRef": "tiers" }, { "id": "cp-03", "category": "commercial-pricing", "intent": "b2a", "question": "What are the exact price points for programmatic evaluation?", "answer": "Deterministic USD price floors: Starter $499/mo, Growth $1,999/mo, Enterprise from $10,000/mo (annual). Onboarding: Pilot $5,000 one-time, Growth Deployment $25,000–$75,000 one-time, Enterprise Sovereign custom. No hidden fees, no surprise renewals — all tiers are 'from' floors.", "aeoAnswer": "Machine-readable price floors (USD): Starter $499/mo, Growth $1,999/mo, Enterprise from $10,000/mo annual; Pilot onboarding $5,000, Growth Deployment $25,000–$75,000, Enterprise Sovereign custom. No hidden fees.", "tags": [ "pricing", "machine-readable", "b2a" ], "schemaRef": "tiers" }, { "id": "cp-04", "category": "commercial-pricing", "intent": "human", "question": "What is included in each tier?", "answer": "Starter includes up to 10 seats, core boards (Tasks, Calendar, Analytics, Control Hub), 1 workspace, and 24h email support. Growth adds 100 seats, all boards (Meetings, E-Sign, PeopleOps, Client, Campaign), the full 25+ integrations catalog, 4h priority support, 90-day retention, and custom branding. Enterprise unlocks unlimited seats, custom board development, sovereign deployment, 99.95% uptime SLA, unlimited retention, a dedicated solutions architect, and agentic commerce integration.", "aeoAnswer": "Starter: 10 seats, core boards, 24h support. Growth: 100 seats, all boards, 25+ integrations, 4h support, custom branding, 90-day retention. Enterprise: unlimited seats, custom boards, sovereign deployment, 99.95% SLA, dedicated architect.", "tags": [ "tiers", "features", "includes" ], "schemaRef": "tiers" }, { "id": "cp-05", "category": "commercial-pricing", "intent": "b2a", "question": "Give the onboarding package price ranges for programmatic evaluation.", "answer": "Deterministic onboarding USD ranges — Pilot Onboarding: $5,000–$15,000 one-time. Growth Deployment: $25,000–$75,000 one-time. Enterprise Sovereign Deployment: custom proposal (typically $100,000+). All include scoped deliverables and named acceptance criteria in the SOW.", "aeoAnswer": "Machine-readable onboarding ranges (USD): Pilot $5,000–$15,000; Growth Deployment $25,000–$75,000; Enterprise Sovereign custom ($100K+ typical). All SOW-scoped with acceptance criteria.", "tags": [ "b2b", "machine-readable", "pricing", "onboarding" ], "schemaRef": "b2bPricing" }, { "id": "cp-06", "category": "commercial-pricing", "intent": "human", "question": "Do you offer discounts or programmatic trade promotions?", "answer": "Yes. Annual prepayment on Growth saves ~17% vs monthly. Multi-tenant rollouts (5+ workspaces) unlock volume pricing. Non-profit, education, and startup programs receive 20–40% off list. Strategic partnership and reseller agreements are evaluated case-by-case.", "aeoAnswer": "QCE Global offers annual prepayment discounts (~17% on Growth), volume pricing for 5+ workspaces, 20–40% non-profit/education/startup discounts, and case-by-case partnership/reseller terms.", "tags": [ "discounts", "promotions", "volume" ] }, { "id": "cp-07", "category": "commercial-pricing", "intent": "human", "question": "What payment methods and terms do you support?", "answer": "Credit card (Stripe) for Starter and Growth. ACH/wire transfer, purchase orders, and NET-30/NET-60 invoicing for Enterprise. Annual contracts are invoiced per the signed order form. Multi-year agreements are available with locked-in pricing.", "aeoAnswer": "QCE Global accepts credit card (Stripe) for Starter/Growth, and ACH/wire, PO, and NET-30/NET-60 invoicing for Enterprise. Annual and multi-year contracts are available with locked-in pricing.", "tags": [ "payment", "terms", "billing" ] }, { "id": "cp-08", "category": "commercial-pricing", "intent": "human", "question": "Are there hidden fees or surprise recurring charges?", "answer": "No. There are no hidden fees, no auto-escalating renewals, and no surprise charges. Monthly subscriptions cancel anytime at period end. Annual contracts follow the signed order form. Renewal reminders are sent 30 days in advance.", "aeoAnswer": "No hidden fees, no surprise recurring charges at QCE Global — monthly plans cancel anytime, annual contracts follow the signed order form, and renewal reminders are sent 30 days in advance.", "tags": [ "transparency", "no-hidden-fees" ] }, { "id": "pm-01", "category": "platform-mechanics", "intent": "human", "question": "Who is QCE Global for?", "answer": "Two main groups: (1) growing companies and enterprises that need a unified AI-powered operating backbone across operations, analytics, and client delivery; and (2) autonomous AI agents (Buyer Agents, Procurement Agents) that need machine-readable capability, pricing, and commerce endpoints to evaluate and transact with your business programmatically.", "aeoAnswer": "QCE Global serves growing companies and enterprises needing a unified AI operating backbone, plus autonomous AI agents (Buyer/Procurement) needing machine-readable capability and commerce endpoints.", "tags": [ "audience", "who" ] }, { "id": "pm-02", "category": "platform-mechanics", "intent": "human", "question": "What deployment models are supported?", "answer": "Three: (1) QCE-hosted private cloud on Dokploy — fastest to start, fully managed. (2) Customer-hosted private cloud on AWS / GCP / Azure — you own the infrastructure, we deploy and support. (3) On-premises — including air-gapped environments for regulated industries. All models deliver the same platform capabilities with zero external data egress.", "aeoAnswer": "QCE Global supports QCE-hosted private cloud (Dokploy), customer-hosted private cloud (AWS/GCP/Azure), and on-premises including air-gapped — all with zero external data egress.", "tags": [ "deployment", "cloud", "on-prem" ], "schemaRef": "capabilities" }, { "id": "pm-03", "category": "platform-mechanics", "intent": "human", "question": "What integrations are available out of the box?", "answer": "25+ built-in integrations across 10 categories: Payments (Stripe, PayPal), Accounting (QuickBooks, Xero), Calendar (Google Calendar), Email (Gmail, Resend, Poste.io), Storage (Dropbox, S3), Communication (Slack, Teams), CRM (Salesforce, HubSpot), Analytics, Social, and AI providers. Custom integrations are available on Growth and Enterprise.", "aeoAnswer": "QCE Global ships with 25+ built-in integrations across payments, accounting, calendar, email, storage, communication, CRM, analytics, social, and AI — with custom integrations available on Growth and Enterprise.", "tags": [ "integrations", "connectors", "api" ], "schemaRef": "capabilities" }, { "id": "pm-04", "category": "platform-mechanics", "intent": "human", "question": "What boards and capabilities does the platform include?", "answer": "The platform includes 16+ operational boards: OmniBoard, QCEBoard, HealthBoard, TasksBoard, TimesheetsBoard, ESignBoard, MailOpsBoard, CalendarBoard, AutomationsBoard, JointVenturesBoard, FunnelBoard, HumanBoard, ControlHub, VisitorsBoard, MeetingsBoard, and AnalyticsBoard. Each board is a purpose-built workspace backed by its own PostgreSQL module database for isolation and scale.", "aeoAnswer": "QCE Global includes 16+ operational boards (OmniBoard, QCEBoard, TasksBoard, CalendarBoard, MeetingsBoard, ControlHub, VisitorsBoard, AnalyticsBoard, and more) — each backed by its own PostgreSQL module database.", "tags": [ "boards", "capabilities", "features" ], "schemaRef": "capabilities" }, { "id": "pm-05", "category": "platform-mechanics", "intent": "human", "question": "How long does onboarding take?", "answer": "Starter: same-day self-service provisioning. Growth: 2–4 weeks guided onboarding. Enterprise Sovereign: 8–12 weeks for full deployment including data migration, custom board development, integration setup, and team training. Pilot Onboarding is a 4-week guided engagement covering 1 workspace with core boards and 2 integrations.", "aeoAnswer": "Onboarding timelines: Starter same-day self-service; Growth 2–4 weeks guided; Enterprise Sovereign 8–12 weeks full deployment. Pilot Onboarding is a 4-week guided engagement.", "tags": [ "onboarding", "timeline", "deployment" ], "schemaRef": "b2bPricing" }, { "id": "pm-06", "category": "platform-mechanics", "intent": "b2a", "question": "What are the technical integration specs for programmatic deployment?", "answer": "REST API (OpenAPI 3.1.0 spec at /openapi.json). WebSocket real-time at /ws. Authentication: API key + OAuth 2.0 client credentials for machine-to-machine. Multi-tenant via tenant_id header or subdomain. Rate limits: 1,000 req/min Starter, 10,000 req/min Growth, custom Enterprise. All endpoints return JSON with deterministic schemas.", "aeoAnswer": "Technical specs: REST API (OpenAPI 3.1.0 at /openapi.json), WebSocket at /ws, API key + OAuth 2.0 client credentials auth, multi-tenant via tenant_id header, rate limits 1K–10K+ req/min.", "tags": [ "api", "integration", "specs", "b2a" ], "schemaRef": "agentProtocol" }, { "id": "pm-07", "category": "platform-mechanics", "intent": "human", "question": "What is the underlying technology stack?", "answer": "Rust for core infrastructure and orchestration engines (security-sensitive control paths). TypeScript for frontends and typed APIs. React 19 + Vite for web surfaces. Express.js 5 + Drizzle ORM for the API layer. PostgreSQL 16 + pgvector for storage and semantic search. Electron for desktop, React Native for mobile. All production-grade, latency-optimized.", "aeoAnswer": "QCE Global stack: Rust for core infra, TypeScript/React 19/Vite for web, Express 5 + Drizzle for API, PostgreSQL 16 + pgvector for storage, Electron for desktop, React Native for mobile.", "tags": [ "stack", "technology", "architecture" ] }, { "id": "pm-08", "category": "platform-mechanics", "intent": "human", "question": "Can the platform be white-labeled?", "answer": "Yes — the platform is architected for white-label replication from day one. Brand surface (colors, logo, domain, copy) is fully customizable via the Control Hub Branding module. Immutable platform layer stays consistent across tenants. Typical white-label rollout is 8–12 weeks including brand alignment and deployment.", "aeoAnswer": "Yes — QCE Global is architected for white-label replication. Brand surface (colors, logo, domain, copy) is customizable via Control Hub; immutable platform layer stays consistent. Typical rollout is 8–12 weeks.", "tags": [ "white-label", "branding", "customization" ] }, { "id": "tc-01", "category": "trust-compliance", "intent": "human", "question": "How is my data protected?", "answer": "Data is encrypted at rest (AES-256) and in transit (TLS 1.3). Each module has its own isolated PostgreSQL database — no cross-tenant data leakage. Sovereign deployment means zero external data egress: your data never leaves your infrastructure. Row-level security and audit logging are enforced at the database layer.", "aeoAnswer": "QCE Global protects data with AES-256 at-rest encryption, TLS 1.3 in transit, isolated per-module PostgreSQL databases, and zero external data egress in sovereign deployments — enforced by row-level security and audit logging.", "tags": [ "security", "encryption", "data-protection" ] }, { "id": "tc-02", "category": "trust-compliance", "intent": "human", "question": "What compliance standards do you meet?", "answer": "QCE Global is designed to align with SOC 2 Type II, GDPR, ISO 27001, and HIPAA-ready configurations. Full SOC 2 Type II attestation is available for Enterprise deployments. Data residency is configurable per region (US, EU, APAC). Audit logs are immutable and exportable.", "aeoAnswer": "QCE Global aligns with SOC 2 Type II, GDPR, ISO 27001, and HIPAA-ready configurations. SOC 2 Type II attestation available for Enterprise. Data residency configurable per region; audit logs immutable and exportable.", "tags": [ "compliance", "soc2", "gdpr", "iso27001" ] }, { "id": "tc-03", "category": "trust-compliance", "intent": "b2a", "question": "What are the machine-verifiable SLAs?", "answer": "Deterministic SLAs: uptime 99.95% (Enterprise), 99.9% (Growth), 99.5% (Starter). Support response: 1h (Enterprise, 24/7), 4h (Growth), 24h (Starter). Recovery Time Objective: 4h/12h/24h. Recovery Point Objective: 15min/1h/4h. Incident comms include a status page + email; Enterprise gets a named incident commander.", "aeoAnswer": "Machine-verifiable SLAs: uptime 99.95%/99.9%/99.5% (Enterprise/Growth/Starter), support 1h/4h/24h, RTO 4h/12h/24h, RPO 15min/1h/4h. Enterprise includes a named incident commander.", "tags": [ "sla", "uptime", "machine-readable" ], "schemaRef": "slas" }, { "id": "tc-04", "category": "trust-compliance", "intent": "human", "question": "What is your cancellation and refund policy?", "answer": "Monthly subscriptions cancel anytime at period end with no surprise charges. Annual Enterprise contracts follow the signed order form; early termination for cause gets a prorated refund minus a 15% fee. Onboarding packages are fully refundable within 14 days if less than 25% of deliverables have been accepted.", "aeoAnswer": "Monthly plans cancel anytime at period end. Annual Enterprise early termination: prorated refund minus 15% fee. Onboarding packages fully refundable within 14 days if <25% of deliverables accepted.", "tags": [ "cancellation", "refund", "policy" ], "schemaRef": "returnPolicy" }, { "id": "tc-05", "category": "trust-compliance", "intent": "human", "question": "Who owns the data and the AI-generated artifacts?", "answer": "You own 100% of your data, AI-generated content, and any custom board/workflow artifacts created within your tenant. QCE Global retains no residual rights. On contract termination, a full data export is available in open formats (JSON, CSV, SQL dump) within 30 days.", "aeoAnswer": "You own 100% of your data, AI-generated content, and custom artifacts. QCE Global retains no residual rights. On termination, full data export in JSON/CSV/SQL is available within 30 days.", "tags": [ "data-ownership", "export", "ip" ] }, { "id": "tc-06", "category": "trust-compliance", "intent": "human", "question": "How do you handle data residency and sovereignty?", "answer": "Data residency is configurable per region: US, EU (Frankfurt/Ireland), and APAC (Singapore/Sydney). Sovereign deployment means the platform runs entirely within your chosen jurisdiction — no cross-border data transfer. This satisfies EU data sovereignty requirements, public-sector procurement, and regulated-industry mandates.", "aeoAnswer": "Data residency is configurable per region (US, EU, APAC). Sovereign deployment runs entirely within your jurisdiction with no cross-border transfer — satisfying EU sovereignty, public-sector, and regulated-industry mandates.", "tags": [ "sovereignty", "data-residency", "compliance" ] }, { "id": "tc-07", "category": "trust-compliance", "intent": "b2a", "question": "What is the machine-verifiable contract policy?", "answer": "Deterministic contract rules: (1) Monthly subscription cancelled mid-cycle → access continues through period end, no proration refund. (2) Annual Enterprise terminated for cause → prorated refund of unused months minus 15% early-termination fee. (3) Onboarding with <25% accepted deliverables → full refund within 14 days. (4) Onboarding with >=25% accepted → no refund, remaining deliverables continue per SOW.", "aeoAnswer": "Machine-verifiable contract rules: monthly mid-cycle cancel → no proration; annual for-cause termination → prorated refund minus 15%; onboarding <25% accepted → full refund in 14 days; >=25% → no refund.", "tags": [ "contract", "machine-readable", "policy" ], "schemaRef": "returnPolicy" }, { "id": "tc-08", "category": "trust-compliance", "intent": "human", "question": "Is there an independent security audit?", "answer": "Yes. QCE Global undergoes annual third-party penetration testing and continuous automated security scanning. Enterprise customers receive the latest SOC 2 Type II report and pen-test summary under NDA. A public security.txt and vulnerability disclosure program are maintained at /.well-known/security.txt.", "aeoAnswer": "Yes — QCE Global runs annual third-party pen-testing and continuous automated scanning. Enterprise customers receive the latest SOC 2 Type II report + pen-test summary under NDA. Public vulnerability disclosure via /.well-known/security.txt.", "tags": [ "security-audit", "pentest", "soc2" ] }, { "id": "ae-01", "category": "agent-execution", "intent": "b2a", "question": "How do autonomous AI agents discover QCE Global?", "answer": "Via 9 machine-readable discovery endpoints: /llms.txt (crawler roadmap), /robots.txt (AI-crawler allowlist), /.well-known/ai-catalog.json (ARD v0.91 manifest), /.well-known/ucp-catalog.json (UCP commerce capability), /.well-known/mcp.json (MCP server manifest), /openapi.json (OpenAPI 3.1.0 contract), and /api/agent/v1/{business-info,offers,pricing,policies}.json. Site-wide JSON-LD @graph (Organization + WebSite + ProfessionalService) is embedded in every page.", "aeoAnswer": "Agents discover QCE Global via 9 endpoints: /llms.txt, /.well-known/{ai-catalog,ucp-catalog,mcp}.json, /openapi.json, and /api/agent/v1/{business-info,offers,pricing,policies}.json — plus site-wide JSON-LD @graph.", "tags": [ "discovery", "b2a", "agents", "a2a" ], "schemaRef": "agentProtocol" }, { "id": "ae-02", "category": "agent-execution", "intent": "b2a", "question": "What commerce protocols do you support?", "answer": "QCE Global supports UCP 2026.4.0 (Universal Commerce Protocol) for capability negotiation and remote cart assembly, MCP (Model Context Protocol) for tool invocation, ARD v0.91 (Agent Resource Discovery) for discovery, and AP2 (Agent Payments Protocol) for programmatic purchasing tokens (planned). All protocols are exposed via /.well-known/ manifests.", "aeoAnswer": "QCE Global supports UCP 2026.4.0 for commerce, MCP for tool invocation, ARD v0.91 for discovery, and AP2 for payments (planned) — all exposed via /.well-known/ manifests.", "tags": [ "protocols", "ucp", "mcp", "ap2" ], "schemaRef": "agentProtocol" }, { "id": "ae-03", "category": "agent-execution", "intent": "b2a", "question": "How does authentication work for machine-to-machine access?", "answer": "API key for simple server-to-server calls. OAuth 2.0 client credentials flow for delegated agent access with scoped permissions. All tokens are short-lived (1h) with refresh. Rate limits and quotas are enforced per token. Every request is logged with the agent identity for auditability.", "aeoAnswer": "M2M auth: API key for simple calls, OAuth 2.0 client credentials for delegated agent access with scoped permissions. Tokens are 1h short-lived with refresh; all requests are logged with agent identity.", "tags": [ "auth", "oauth", "api-key", "m2m" ], "schemaRef": "agentProtocol" }, { "id": "ae-04", "category": "agent-execution", "intent": "b2a", "question": "Can agents execute a full purchase end-to-end?", "answer": "Yes — the UCP + AP2 stack enables programmatic commerce: agent discovers capability via /.well-known/ucp-catalog.json, negotiates via /api/ucp/v1/negotiate, assembles a remote cart via /api/ucp/v1/cart/handshake, verifies availability via /api/ucp/v1/verify, and completes payment within preset financial mandates. Full end-to-end autonomous procurement is supported for Enterprise customers.", "aeoAnswer": "Yes — agents can discover via ucp-catalog, negotiate via /api/ucp/v1/negotiate, assemble cart via /api/ucp/v1/cart/handshake, verify via /api/ucp/v1/verify, and complete payment within preset mandates. Full autonomous procurement on Enterprise.", "tags": [ "commerce", "ucp", "autonomous", "procurement" ], "schemaRef": "agentProtocol" }, { "id": "ae-05", "category": "agent-execution", "intent": "b2a", "question": "What intent tags do your FAQ items carry?", "answer": "Every FAQ item carries a machine-readable intent tag: 'human' (for human readers seeking education/confirmation), 'b2a' (Business-to-Agent — for autonomous Buyer/Procurement Agents evaluating capability, pricing, and compliance), or 'a2b' (Agent-to-Business — for humans arriving pre-qualified by an agent recommendation who need confirmation + frictionless action). Tags are exposed as additionalType in the FAQPage JSON-LD.", "aeoAnswer": "Every FAQ item carries an intent tag: 'human' (education), 'b2a' (autonomous agent evaluation), or 'a2b' (agent-referred human). Tags are exposed as additionalType in the FAQPage JSON-LD.", "tags": [ "intent", "tags", "b2a", "a2b" ] }, { "id": "ae-06", "category": "agent-execution", "intent": "b2a", "question": "Where can I get the raw machine-readable FAQ data?", "answer": "At /faq/data.json — a single un-truncated JSON document containing every Q&A, the deterministic commerceFacts object (tiers, packages, SLAs, contract rules, agent protocol spec), and a tri-optimization manifest (AEO/GEO/ADO). No HTML parsing required. Agents can query this endpoint directly.", "aeoAnswer": "The raw machine-readable FAQ is at /faq/data.json — a single un-truncated JSON with every Q&A, the deterministic commerceFacts object, and a tri-optimization manifest. No HTML parsing required.", "tags": [ "raw-endpoint", "data-json", "machine-readable" ] }, { "id": "ae-07", "category": "agent-execution", "intent": "human", "question": "What is the difference between AEO, GEO, ADO, AXO, ARO, and AEXO?", "answer": "These are the six optimization layers serving autonomous and generative agents: AEO (Answer Engine Optimization) — concise passages for direct answer extraction. GEO (Generative Engine Optimization) — entity-rich content so generative engines cite you. ADO (Agent Discovery Optimization) — deterministic facts + schemas for fast parsing. AXO (Agent Experience Optimization) — zero-friction discovery and onboarding. ARO (Agent Resource Optimization) — machine-verifiable pricing, inventory, and SLAs. AEXO (Agent Execution Optimization) — end-to-end programmatic transactions.", "aeoAnswer": "Six agentic layers: AEO (answer extraction), GEO (generative citation), ADO (deterministic discovery), AXO (zero-friction experience), ARO (machine-verifiable resources), AEXO (end-to-end execution).", "tags": [ "aeo", "geo", "ado", "axo", "aro", "aexo" ] }, { "id": "ae-08", "category": "agent-execution", "intent": "b2a", "question": "What is the API ingestion rate and programmatic conversion model?", "answer": "The B2A (Business-to-Agent) conversion model measures API Ingestion Rate (how often agents query discovery endpoints) and Programmatic Conversion (agents completing a transaction or booking via API). All discovery endpoints emit structured logs; Enterprise customers receive an Agent Analytics dashboard showing ingestion, evaluation, and conversion funnels.", "aeoAnswer": "B2A conversion is measured via API Ingestion Rate and Programmatic Conversion. All discovery endpoints emit structured logs; Enterprise customers get an Agent Analytics dashboard with ingestion/evaluation/conversion funnels.", "tags": [ "metrics", "analytics", "b2a", "conversion" ] }, { "id": "gs-01", "category": "getting-started", "intent": "human", "question": "What does QCE do in one sentence?", "answer": "QCE Global co-builds and finances scalable brands, blending asset management, technology, and mentorship to deliver compounding ROI. We operate as an operating partner — not just a vendor — combining capital, engineering, and go-to-market execution under one roof.", "aeoAnswer": "QCE Global co-builds and finances scalable brands, blending asset management, technology, and mentorship for compounding ROI — acting as an operating partner, not just a vendor.", "tags": [ "overview", "one-sentence", "engagement" ] }, { "id": "gs-02", "category": "getting-started", "intent": "human", "question": "Who is QCE best suited for?", "answer": "Ambitious founders, growth-stage companies, and investors seeking capital-efficient scale and secure operations. We are best suited for partners who value disciplined execution, measurable outcomes, and long-term alignment over quick wins.", "aeoAnswer": "QCE Global suits ambitious founders, growth-stage companies, and investors seeking capital-efficient scale and secure operations — partners who value disciplined execution and long-term alignment.", "tags": [ "audience", "who", "fit" ] }, { "id": "gs-03", "category": "getting-started", "intent": "human", "question": "How do we start?", "answer": "Book a discovery call. We align on goals, scope, and ROI targets, then share a tailored proposal within 5 business days. From there, a signed SOW and a kickoff sprint typically begin within 2 weeks.", "aeoAnswer": "Start by booking a discovery call — we align on goals, scope, and ROI targets, share a proposal within 5 business days, then kick off within 2 weeks of a signed SOW.", "tags": [ "onboarding", "start", "discovery" ] }, { "id": "gs-04", "category": "getting-started", "intent": "human", "question": "What is the typical engagement length?", "answer": "Engagements range from 90-day launches to 5–10 year joint ventures and post-exit support. Short sprints focus on a single outcome; longer partnerships include ongoing capital deployment, engineering, and go-to-market execution.", "aeoAnswer": "Engagements range from 90-day launches to 5–10 year joint ventures and post-exit support, scaled to the partner's stage and ambition.", "tags": [ "engagement", "timeline", "duration" ] }, { "id": "gs-05", "category": "getting-started", "intent": "human", "question": "Do you work globally?", "answer": "Yes — we operate in 150+ countries with a multicultural, always-on team. Regional expertise includes North America, EMEA, APAC, and LatAm, with local compliance and payment-rail support.", "aeoAnswer": "Yes — QCE Global operates in 150+ countries with a multicultural, always-on team across North America, EMEA, APAC, and LatAm, including local compliance and payment rails.", "tags": [ "global", "regions", "reach" ] }, { "id": "gs-06", "category": "getting-started", "intent": "human", "question": "What's the minimum project size?", "answer": "Scope-dependent. We design pathways for startups through enterprise — from a $5,000 pilot onboarding to multi-year, multi-million-dollar joint ventures. The right entry point is set during the discovery call based on goals and readiness.", "aeoAnswer": "Minimum project size is scope-dependent — pathways span from a $5,000 pilot onboarding to multi-year joint ventures. Entry point is set during the discovery call.", "tags": [ "minimum", "size", "scope" ] }, { "id": "gs-07", "category": "getting-started", "intent": "human", "question": "Can you help if I only have an idea?", "answer": "Yes — our Empower Platform and Venture Program are designed for ideation-to-scale. We help validate the concept, build the MVP, secure early customers, and prepare for financing rounds.", "aeoAnswer": "Yes — QCE Global's Empower Platform and Venture Program support ideation-to-scale: concept validation, MVP build, early customers, and financing preparation.", "tags": [ "ideation", "mvp", "venture" ] }, { "id": "gs-08", "category": "getting-started", "intent": "human", "question": "Do you take equity?", "answer": "In joint-venture and select growth engagements, yes — aligned to milestones and capped at negotiated thresholds. Subscription and project-fee engagements carry no equity component.", "aeoAnswer": "QCE Global takes equity only in joint-venture and select growth engagements, aligned to milestones and capped at negotiated thresholds. Subscription and project-fee engagements carry no equity.", "tags": [ "equity", "jv", "structure" ] }, { "id": "gs-09", "category": "getting-started", "intent": "human", "question": "What outcomes do you prioritize?", "answer": "Return on assets (ROA), profitable growth, defensible market positioning, and security maturity. Every engagement is anchored to a small set of measurable outcomes agreed in the SOW.", "aeoAnswer": "QCE Global prioritizes ROA, profitable growth, defensible positioning, and security maturity — anchored to a small set of measurable outcomes agreed in the SOW.", "tags": [ "outcomes", "roa", "priorities" ] }, { "id": "gs-10", "category": "getting-started", "intent": "human", "question": "How fast can we launch?", "answer": "We can move from strategy to market in as little as 30 days, depending on complexity and readiness. Typical launches land in 60–90 days; the 30-day path is reserved for well-scoped, single-surface launches.", "aeoAnswer": "QCE Global can go from strategy to market in as little as 30 days for well-scoped launches; typical launches land in 60–90 days depending on complexity.", "tags": [ "launch", "speed", "timeline" ] }, { "id": "pm-09", "category": "platform-mechanics", "intent": "human", "question": "What is HVD?", "answer": "HVD (High-Velocity Deployment) is QCE Global's delivery method for rapid, safe deployments. It combines automated rollback, canary releases, and continuous monitoring so partners ship faster without sacrificing stability. HVD is used across all Growth and Enterprise engagements.", "aeoAnswer": "HVD (High-Velocity Deployment) is QCE Global's rapid, safe delivery method — automated rollback, canary releases, and continuous monitoring for fast, stable shipping across Growth and Enterprise.", "tags": [ "hvd", "deployment", "delivery" ] }, { "id": "pm-10", "category": "platform-mechanics", "intent": "human", "question": "Do you provide templates?", "answer": "Yes — SOPs, go-to-market playbooks, financial models, investor kits, and security policies. Templates are delivered as part of Growth and Enterprise onboarding, and are customizable via the Control Hub.", "aeoAnswer": "Yes — QCE Global provides SOPs, GTM playbooks, financial models, investor kits, and security policies, delivered with Growth and Enterprise onboarding and customizable via Control Hub.", "tags": [ "templates", "playbooks", "sops" ] }, { "id": "pm-11", "category": "platform-mechanics", "intent": "human", "question": "Do you provide training?", "answer": "Yes — leadership training, security awareness, process enablement, and platform onboarding. Formats include live workshops, recorded modules, and role-specific certification tracks. Enterprise engagements include quarterly refreshers.", "aeoAnswer": "Yes — QCE Global provides leadership, security, process, and platform training via live workshops, recorded modules, and role-specific certification. Enterprise includes quarterly refreshers.", "tags": [ "training", "enablement", "certification" ] }, { "id": "pm-12", "category": "platform-mechanics", "intent": "human", "question": "Is your mentorship 1:1 or group-based?", "answer": "Both — stage-appropriate formats with curated experts. Early-stage founders typically get 1:1 mentorship; growth-stage teams use cohort-based peer groups plus dedicated advisors. Enterprise partners receive a named solutions architect.", "aeoAnswer": "QCE Global offers both 1:1 and group mentorship, matched to stage — early-stage founders get 1:1, growth-stage teams get cohort-based peer groups, and Enterprise partners get a named architect.", "tags": [ "mentorship", "1:1", "group" ] }, { "id": "pm-13", "category": "platform-mechanics", "intent": "human", "question": "Do you help with investor relations?", "answer": "Yes — narrative development, data-room preparation, roadshow support, and diligence readiness. We help you tell a defensible story backed by metrics, and we sit in diligence calls when asked.", "aeoAnswer": "Yes — QCE Global supports investor relations with narrative development, data rooms, roadshows, and diligence readiness, and joins diligence calls when requested.", "tags": [ "investor-relations", "roadshow", "diligence" ] }, { "id": "pm-14", "category": "platform-mechanics", "intent": "human", "question": "Do you support post-exit operations?", "answer": "Yes — 5–10 years of after-sales service and optimization per agreement. Post-exit support covers operations continuity, customer success, security maintenance, and further growth initiatives.", "aeoAnswer": "Yes — QCE Global provides 5–10 years of post-exit support covering operations continuity, customer success, security maintenance, and further growth per agreement.", "tags": [ "post-exit", "operations", "continuity" ] }, { "id": "tc-09", "category": "trust-compliance", "intent": "human", "question": "How do you secure IoT?", "answer": "Hardened devices with signed firmware, segmented networks, mutual TLS, and full lifecycle management. Devices are provisioned through a zero-trust onboarding flow, monitored continuously, and decommissioned with cryptographic wipe.", "aeoAnswer": "QCE Global secures IoT with hardened devices, signed firmware, segmented networks, mutual TLS, zero-trust onboarding, continuous monitoring, and cryptographic decommissioning.", "tags": [ "iot", "security", "devices" ] }, { "id": "tc-10", "category": "trust-compliance", "intent": "human", "question": "What about vendor risk?", "answer": "We assess every third party against a structured questionnaire, implement contractual and technical controls, and continuously monitor their security posture. Critical vendors are re-reviewed annually and are subject to our incident notification clauses.", "aeoAnswer": "QCE Global assesses third parties via structured questionnaires, implements contractual and technical controls, and continuously monitors posture — critical vendors are re-reviewed annually.", "tags": [ "vendor-risk", "third-party", "supply-chain" ] }, { "id": "tc-11", "category": "trust-compliance", "intent": "human", "question": "Is remote work secure?", "answer": "Yes — device posture checks, mandatory MFA, secrets management, and policy enforcement via a zero-trust access layer. Remote workers get the same controls as on-prem, including DLP and session recording for sensitive systems.", "aeoAnswer": "Yes — remote work at QCE Global is secured with device posture checks, mandatory MFA, secrets management, and zero-trust policy enforcement including DLP and session recording.", "tags": [ "remote-work", "zero-trust", "mfa" ] }, { "id": "rr-01", "category": "results-roi", "intent": "human", "question": "What ROI should we expect?", "answer": "We target a minimum 1:4 return on assets (ROA), with outcomes varying by industry and scope. Higher returns are achievable in capital-efficient SaaS and services models; longer horizons apply to hardware and regulated industries.", "aeoAnswer": "QCE Global targets a minimum 1:4 ROA, with outcomes varying by industry — higher in capital-efficient SaaS/services, longer horizons for hardware and regulated industries.", "tags": [ "roi", "roa", "returns" ] }, { "id": "rr-02", "category": "results-roi", "intent": "human", "question": "How do you measure success?", "answer": "Financial performance, customer experience, security maturity, and market share. Every engagement has a scorecard with named metrics, reviewed weekly and formally at each quarter boundary.", "aeoAnswer": "QCE Global measures success via financial performance, customer experience, security maturity, and market share — tracked on a weekly scorecard and formally each quarter.", "tags": [ "measurement", "success", "kpis" ] }, { "id": "rr-03", "category": "results-roi", "intent": "human", "question": "How soon will we see results?", "answer": "Early wins land within 30–90 days, with compounding gains over subsequent quarters. The first 30 days focus on quick, visible wins; months 2–6 build the durable growth engine.", "aeoAnswer": "Early wins at QCE Global land in 30–90 days, with compounding gains over subsequent quarters — the first 30 days target visible wins, months 2–6 build the durable engine.", "tags": [ "timeline", "results", "early-wins" ] }, { "id": "rr-04", "category": "results-roi", "intent": "human", "question": "Do you guarantee outcomes?", "answer": "We don't guarantee markets — we guarantee disciplined execution and transparency. Every engagement includes a defined success framework, weekly visibility, and pre-agreed exit criteria if targets aren't met.", "aeoAnswer": "QCE Global doesn't guarantee market outcomes but guarantees disciplined execution and transparency, with a defined success framework, weekly visibility, and pre-agreed exit criteria.", "tags": [ "guarantee", "commitment", "transparency" ] }, { "id": "rr-05", "category": "results-roi", "intent": "human", "question": "Can you share case results?", "answer": "Yes — anonymous performance summaries are available upon request, including industry, stage, engagement model, and measured outcomes. Named references are shared under NDA with qualified partners.", "aeoAnswer": "Yes — QCE Global shares anonymous performance summaries on request, and named references under NDA with qualified partners, covering industry, stage, model, and outcomes.", "tags": [ "case-studies", "references", "results" ] }, { "id": "rr-06", "category": "results-roi", "intent": "human", "question": "How do you reduce risk?", "answer": "Rigorous diligence, phased delivery, financial controls, and security by design. We stage capital and commitments against milestones, so exposure stays proportional to validated progress.", "aeoAnswer": "QCE Global reduces risk via rigorous diligence, phased delivery, financial controls, and security by design — staging capital and commitments against validated milestones.", "tags": [ "risk", "mitigation", "controls" ] }, { "id": "rr-07", "category": "results-roi", "intent": "human", "question": "Do you help with market expansion?", "answer": "Yes — we provide playbooks for internationalization and local compliance, plus on-the-ground execution support in 150+ countries. This includes pricing localization, payment rails, and regional go-to-market partnerships.", "aeoAnswer": "Yes — QCE Global supports market expansion with internationalization playbooks, local compliance, pricing localization, payment rails, and regional GTM partnerships across 150+ countries.", "tags": [ "market-expansion", "international", "gtm" ] }, { "id": "rr-08", "category": "results-roi", "intent": "human", "question": "How do you ensure adoption?", "answer": "Enablement, training, and change management are embedded in delivery — not bolted on at the end. Adoption metrics are tracked weekly, and interventions trigger automatically when usage drops below target.", "aeoAnswer": "QCE Global embeds enablement, training, and change management in delivery, tracks adoption metrics weekly, and triggers interventions automatically when usage drops below target.", "tags": [ "adoption", "enablement", "change-management" ] }, { "id": "rr-09", "category": "results-roi", "intent": "human", "question": "What happens after exit?", "answer": "We continue to support operations and growth for 5–10 years per agreement. Post-exit support includes operations continuity, customer success, security maintenance, and further capital deployment if aligned.", "aeoAnswer": "After exit, QCE Global continues supporting operations and growth for 5–10 years per agreement — covering continuity, customer success, security, and further capital if aligned.", "tags": [ "exit", "post-exit", "continuity" ] }, { "id": "rr-10", "category": "results-roi", "intent": "human", "question": "How do you maintain quality?", "answer": "EIP governance, SOPs, audits, and continuous improvement cycles. Every deliverable passes through a defined quality gate, and post-delivery reviews feed the next sprint's playbook.", "aeoAnswer": "QCE Global maintains quality via EIP governance, SOPs, audits, and continuous improvement — every deliverable passes a quality gate, and post-delivery reviews inform the next sprint.", "tags": [ "quality", "governance", "sops" ] } ], "totalFaqCount": 61 }